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How it works
At the start of your trip, you'll see a check in section reminding you of our Community Rules we ask all members to follow. You will then be asked to report on the cleanliness of the car on a simple scale - remember to report any damage or other issues with the vehicle by following the instructions in the log book (in the glove box). As a car sharing community is a little different to owning and renting a car, we've given some examples below as what you can expect from our cleanliness levels.
Why was this feature added?
We are always looking for ways to make Zipcar and our app easier to use. This new feature means it's much simpler for members to report on the cleanliness of the car, so we can see when vehicles are left in a condition that is not in line with our community rules. We will be able to follow up with members who leave vehicles in less desirable conditions and warn, fine or even remove them from the service. Remember, if there is damage to the vehicle that is not in the log book you need to call our member services team, as this new feature is only for cleanliness. There is a guide as to what you can expect from cleanliness levels below.
What cleanliness level can I expect?
As a car sharing community it's important that all our members leave the vehicles as they would want to find them, because chances are, the next person using the car will be another member! Below is an explanation of each of our cleanliness levels in the new reporting feature, and what you can expect from them.
If you've got questions about our Community Rules or how Zipcar works, check out our blog or Help Centre.
Why Rent a Zipcar?
We pay for fuel, parking and insurance – so you get access to a car without the hassle of owning one!
Drive on-demand
Rent by the minute, hour or day when and where you need them. Just book and unlock with the app.
Live greener
Cheaper and greener than owning your own car, we've also got hundreds of electric cars in our fleet.