Returning your Zipcar

Roundtrip: returning it to its bay

Be sure to return your Roundtrip Zipcar or van to it's home location, where you picked it up from. If it's from a multi-car location then any of the dedicated Zipcar bays will do. If you have any trouble remembering where you picked the car up, or if it lives in a car park with specific entry instructions you can find all the location details on your booking confirmation.

In most cases, if your Zipcar is parked on the street the bay will be marked like so (park the vehicle inside the lines to eliminate the risk of a parking ticket.  Sometimes locations have no markings but are fully described in the reservation confirmation, so try to make a mental note of where to return the car before setting off.
 

What if I'm running late?

Members who are late can impact others who have a reservation right after. If you return your vehicle late, you will be charged a late return fee starting at £35 per hour. But, don't worry - you can amend or extend your reservation online and in the app! Or you can even just drop us a text.  If you don't do this please be aware that you might be liable to a late fee.  In a Flex car? There's no such thing as late - just drop it when you're done in the Zipzone! 

Returning the keys

Once you're parked, make sure you've got all your belongings with you (don't forget to leave the car clean too!). At the end of every reservation you will need to return the keys to the holder inside the glove box. Slot the bullet shaped fob on the key ring into the slot.

You'll know when you've returned the keys correctly as the little LED will turn from Red to Green. Once it's green that means we've recorded the time of your return and your reservation has ended. After returning the keys, close the glove box. Don't forget to double check for belongings, turn off the lights, once you're happy you've got everything you can now lock the vehicle.