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At the start of your trip, you'll see a check in section reminding you of our Community Rules we ask all members to follow. You will then be asked to report on the cleanliness of the car on a simple scale - remember to report any damage or other issues with the vehicle by following the instructions in the log book (in the glove box). As a car sharing community is a little different to owning and renting a car, we've given some examples below as what you can expect from our cleanliness levels.
We are always looking at how to make our Zipcar app easy to use. This feature allows members to report on the cleanliness of the car easily, so we can see vehicles left in conditions not aligned with our Community Rules. In this way, we can follow up and warn, fine or even remove members from the service that leave vehicles in less desirable conditions. Check our video below and learn more about the different levels of cleanliness.
Remember, if there is damage to the vehicle that is not in the log book you need to call our member services team, as this new feature is only for cleanliness.
If you've got questions about our Community Rules or how Zipcar works, check our "How It Works" page or Help Centre.
We pay for fuel, parking and insurance – so you get access to a car without the hassle of owning one!
Rent by the minute, hour or day when and where you need them. Just book and unlock with the app.
Cheaper and greener than owning your own car, we've also got hundreds of electric cars in our fleet.
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