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person using the zipcar app to report cleanliness

In-app Cleanliness Reporting

Being part of our car-sharing community means looking out for each other, and we are constantly trying to find ways to make this easier for you. Our new in-app feature means drivers can give feedback on the car's cleanliness at the start of their trip.

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How it works

At the start of your trip, you'll see a check in section reminding you of our Community Rules we ask all members to follow. You will then be asked to report on the cleanliness of the car on a simple scale - remember to report any damage or other issues with the vehicle by following the instructions in the log book (in the glove box). As a car sharing community is a little different to owning and renting a car, we've given some examples below as what you can expect from our cleanliness levels.

Book. Unlock. Check. Drive.

We are always looking at how to make our Zipcar app easy to use. This feature allows members to report on the cleanliness of the car easily, so we can see vehicles left in conditions not aligned with our Community Rules. In this way, we can follow up and warn, fine or even remove members from the service that leave vehicles in less desirable conditions. Check our video below and learn more about the different levels of cleanliness.

Remember, if there is damage to the vehicle that is not in the log book you need to call our member services team, as this new feature is only for cleanliness.

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What cleanliness level can I expect?

As a car sharing community it's important that all our members leave the vehicles as they would want to find them, because chances are, the next person using the car will be another member! Below is an explanation of each of our cleanliness levels in the new reporting feature, and what you can expect from them.

The best a car sharing club vehicle can be! Imagine this is your family’s car, and how clean you’d expect that to be.There may be signs that the car has been used previously, as would come with the day-to-day wear and tear of a shared use vehicle (such as some dirt on the driver side mat).

You’ve been using your car for a few days after its last clean, and let’s face it the weather hasn’t been on your side. Maybe you have a footprint on the floor mat, or accidentally left a receipt in your door storage, but overall the car is clean enough to have a good trip in!

You are still able to have a good journey in the car, but it could do with a quick clean up or service soon. Maybe there is quite a few footprints and dirt on the floor mat, some rubbish left on the backseat or dust on the dashboard.

There are several issues with the cars cleanliness, such as rubbish being left and a few areas of the car not being clean such as the back seats. If this were your car, you would take it to have it cleaned soon.

You would definitely want this car to be cleaned for the next member, as it has been left in an unacceptable condition, with all areas of the car being very dirty and large items of rubbish being left.

Got more questions?

If you've got questions about our Community Rules or how Zipcar works, check our "How It Works" page or Help Centre.

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Why Rent a Zipcar?

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Rent by the minute, hour or day when and where you need them. Just book and unlock with the app.

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